Delivery & payment

Delivery time

We dispatch within 2–4 working days of payment being received. You get a dispatch confirmation with a tracking number as soon as the parcel leaves the warehouse.

Delivery costs

• Order value from €49.00: free delivery
• Below that: a flat €5.90
• Bulky appliances are carried into your home at no extra charge

Where we deliver

Germany · Austria · Switzerland · Netherlands · Belgium

Deliveries to Switzerland may attract import duties, which are collected by the carrier. Other countries on request.

Payment methods

At present we offer bank transfer in advance. Once you have sent your order, you receive the order confirmation with our bank details and your order number as the payment reference. Card payment and PayPal will be added as soon as the payment provider is activated.

Returns

30 days to return from the day you receive the goods, without giving a reason. Sending it back costs you nothing: we provide a return label on request. The details are in our cancellation policy.

Guarantee and spare parts

Every appliance comes with a 3-year guarantee on top of your statutory rights. Wearing parts such as filters, brushes and seals can be ordered individually and stay available for at least eight years.

Old appliances

Waste electrical appliances do not belong in household waste. Municipal collection points take them free of charge; batteries and rechargeable cells should be handed in at the designated collection points.